What other skills are needed for interactions with civic partners in health?
Important skills include negotiating productively and conducting advocacy on health issues.

How do we know we are making progress - and when do we let go?
Rifkin diagrams and wheel charts help us to evaluate progress. It is important to know when to let go: how to allow civic organizations to take on the roles they do best.

KEYWORDS: stakeholder mapping, PRA, advocacy, contracting, negotiation, dispute settlement, results-based management