While the patient rights charters
are a necessary intervention, they are often not sufficient.
More proactive and collective approaches are needed to ensure
quality of care and responsive health systems.
Civic networks have proactively
surveyed and raised issues that reflect community and client
satisfaction with health services, such as:
- ease of access to the service
- speed of delivery
- complexity of the procedures
required to obtain services
- attitude of service providers
- transparency in handling cases
- adequacy or reliability of
information on the service
- conditions of the hosting
- safety and security arrangements,
especially for money.